Sales: 020 8367 2080  |  email:


Terms and Conditions

30 Day Returns Policy (Change of Heart) offers a 30 day returns guarantee. If for any reason you are unhappy with your guitar pack you may return it to us (address below) in its original condition within 30 days of the date that you received the item and we will process a full refund of the price you paid for the item less carriage costs if applicable.

Returns address:
85 Southbury Road
Tel: 020 8367 2080

Faulty Goods

If your guitar pack is faulty and rejected within a reasonable time, you are entitled to a full refund or replacement. Your guitar pack must be packed back securely in its original packaging and we will collect it from you.  Once the returned goods have been inspected then we will process a refund immediately. We are unable to exchange items that are not damaged, or faulty.

Damaged on Delivery and Missing Goods

All goods should be checked by you on delivery. Any claims for damaged or missing items cannot be accepted unless notification is received by us in writing within 3 working days commencing the day the item is delivered.

If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.

In the unlikely event of goods being damaged upon arrival by our couriers, please reject the delivery and inform at your earliest convenience. We will then try to resolve the problem as soon as possible.

If goods are bought in any of our retail shops (i.e. not on the telephone or on our website) and are found to be faulty then the goods will need to be brought back in person to the branch they were bought from for a refund or exchange. We will not accept the return of any goods if this procedure is not followed.

When goods are delivered, the risk passes to the customer once the goods have been signed for with exception of when goods are faulty, damaged or covered under the product warranty.


You shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt you notify us in writing that the goods are rejected. (This does not however affect your statutory rights). If no such action has been taken, shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date.

Customer Service

As strive to offer you the best deals, service and after care, we are constantly looking for ways in which to further improve our service to you. If you have any suggestions, please do not hesitate to contact us.


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